Hours:

• Full Time: 40+ hours weekly

• Required Availability: always on call, but scheduled for 40 hours during cafe operating hours (6:30 AM - 11:30 PM Monday through Saturday, 7:30 AM - 9:00 PM Sunday)

• Shifts usually range from 4 to 9 hours, but can be 3 to 12 hours on special occasions.

This position is right for you if…

• You are excited to lead a team of elite professionals.

• You value transparency and excellence over coddling and mediocrity.

• You enjoy understanding and working with your teammates’ strengths and weaknesses.

• You care more about supporting the team’s mission than about whether the team likes you.

• You thrive in fast-paced, hands-on environments.

• You’re reliable, adaptable, and delegate effectively.

• You take pride in your hard work, speed, consistency, and attention to detail.

• You’re friendly, upbeat, and great with customers.

• You’re comfortable standing for long periods and lifting up to 30 lbs.

• You’re a team player who supports others when it gets busy.

Preferred (but not necessary) Skills/Experience/Certification:

• English fluency

• Spanish fluency

• Management experience

• Barista experience

• Customer service experience

• Driver’s license

About Us

We are the home of The American Empanada. At Mpanadas, we’re all about bold flavors, good vibes, and a fast-moving team that keeps things fun. We serve fusion-style empanadas, specialty coffees, and Latin-inspired treats that bring people together. If you thrive in a high-energy environment, love learning, and want to grow with a brand that’s always evolving — you’ll fit right in here.

What You’ll Do

• Manage all personnel issues within the cafe team.

• Schedule shifts and cover shifts where necessary.

• Strategically adjust the cost of labor by cutting or adding shifts and avoiding overtime.

• Bring all cafe issues to the surface and solve them in order of priority, with the support of the Mpanadas executive team where necessary.

• Be intolerant of problems and problematic teammates.

• Foster a culture of positivity, excellence, and transparency amongst the cafe.

• Be excellent at fulfilling orders and customer service.

• Be responsible for and conduct all ordinary cafe operations.

• Work fast, smart, and efficiently — this is a high-paced environment where speed and accuracy matter.

• Memorize recipes and procedures to ensure consistency across every empanada and drink.

• Follow instructions carefully and adapt quickly to feedback and new systems.

• Prepare and serve empanadas, sauces, and beverages to Mpanadas’s quality standards (no cooking required).

• Work diligently for hours at a time with minimal breaks.

• Assist with catering orders — from prepping to packaging.

• Engage with customers with warmth and energy.

• Keep work areas spotless and organized, following all food safety and ServSafe protocols.

• Delegate teammates to handle rushes and maintain positive flow during peak hours.

• Acquire 5-star reviews on various platforms and encourage guests to follow our social media

• Take orders and handle cash and card payments.

• Learn to pour latte art and prepare espresso beverages.

• Support pop-up events and perform miscellaneous tasks to support Mpanadas. These are rare but necessary responsibilities.

• Set up cafe decorations and promotional materials.

• Develop yourself constantly to prepare for advancement toward higher-level opportunities.

Perks

• Salaried at a sliding scale rate of $20-25 per hour ($3,467 to $4,333 monthly). No tips will be paid, as tips are reserved for non-management.

• 2 hours of sick leave and 2 hours of paid time off accumulated monthly

• Employee discounts on food & drinks

• Access to exclusive Mpanadas merchandise

• Opportunities to grow within a fast-expanding brand